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FAQ

General

Why choose Truck Farm?

As authorized dealers of many premier vendors such as Rough Country, Superlift, Ready Lift, and Fuel Off-Road Wheels and Tires, we can offer competitive pricing and leading warranties combined with our competitive labor costs to give you the best prices.

How much does it cost to install a lift kit?

The cost of installing a lift kit depends on the brand, the vehicles make and model, and if any original equipment manufacturer parts need replacing. On average, a lift kit installation costs between $400-$5,000.

What financing options are available?

We provide first-class financing options for every range of credit from 6 to 18 months for all truck accessories. You can reach out to our finance department to find a finance program that fits their needs.

How long will it take to get my accessories professionally installed?

We custom order every installation so your truck accessories will be shipped, fully installed, and ready to drive off with an average turnaround time of 3 days once we receive your parts.

What if I can’t leave my truck in the shop for an extended period of time?

We provide on-site car rental options for you to use while your truck is in our shop.

Policies

What is your warranty policy?

Truck Farm offers a Lifetime Replacement Warranty on most products. All products are warranted to be free from defects in material and craftsmanship for the life of the vehicle if utilized in accordance with the manufacturer’s instructions for installation and operation of said products. We will even replace your defective item at no cost to you! For more information on our specific warranties, click here.

What is Truck Farm’s return policy?

Truck Farm’s return policy may be viewed here. If you have any questions please call us at (936) 305-5318.

Products

What is the difference between a kit and a system?

A suspension “system” will include new rear leaf springs (full pack – not an add-a-leaf), while a suspension “kit” typically includes blocks or add-a-leafs for the rear lift.

What is the difference between a leveling kit and a lift kit?

A leveling kit levels the front of the vehicle to match the stock height of the back, with a maximum lift of about two inches. While a lift kit lifts the front and rear of your truck to raise the body of a vehicle to create more separation between the body and axles.

What kind of lift or leveling kit allows the best ride on the street and some basic off-roading capacity?

A lift and leveling kit would give you the best of both worlds.

Why is the listed rear lift height less than the front?

The majority of factory pickups are set about two inches higher in the rear when empty to keep it from being excessively low when loaded. Extra room is also needed on the front, so the tires can clear the fenders when turning. Lastly, a more even front-to-rear attitude improves an empty vehicle’s weight distribution which generally improves its handling when not carrying a load. Note that on most applications you have the option of altering rear lift height and /or method.

Which direction should the shims on my leaf springs face?

On vehicles with leaf springs mounted over the axles, the fat or tall part of the shim should face towards the bumper (i.e. the tall part of the shim on the rear leaf spring should face the rear bumper and vice versa for the front.) On vehicles with the leaf springs mounted under the axle, the fat or tall part of the shim should face towards the center of the vehicle.

Shipping

How is my order shipped (by whom)?

Our orders are shipped by UPS ground, unless the shipment’s total weight exceeds 350lbs or tires larger than 35″ are ordered, then it will have to be shipped by truckline freight to a commercial address.

How do I know my order(s) have been shipped?

When your order is shipped you will receive a shipment confirmation email, sent to the email you entered when placing your order with your tracking information. If you created a TruckFarm.com account you may also view the status of your order on your my account page.

How can I track my order?

You can track your shipment with the tracking number sent in your shipment confirmation email. Also, if you created a TruckFarm.com account you can check your order status and track your shipment in the my account area.

How long does it take for my order to get to me?

Your order will be shipped same day if you place your order before 4 PM CST. Parts ordered must be in stock for the order to ship. You can view our shipping policy here.